The internet, by allowing people to assume ‘new’ identities, tacitly encourages people to behave in ways they would otherwise be ashamed to for fear of social sanction. It is unclear to me whether this is a good thing (i.e. socially desirable) or not. On the one hand, it might allow people to ‘let of steam’ which moderates their real face to face interactions. However, as Owen and Fortuny’s experiment seems to suggest, rather than balance (an increase in activity in a virtual domain reducing the prevalence of that tendency in the real one), the internet may be altering peoples’ understanding of what is socially acceptable and what is not.
Of course this is exactly the same unresolved debate that has been going on about video games, and before that about television. As the Neil Peart (and others before him) has said “plus ca change…”.